Research, Reputation, Responsiveness, Reliability
Finding the right builder is just as important as finding the right floor plan, since it is their expertise that will be responsible for constructing your new home. Your satisfaction will depend on their experience, skills, and commitment to customer service. It is important that the builder you choose has these qualifications and is able to meet your needs and expectations—for the home and for the buying experience.
Remember, it is important to Research potential builders in order to learn more about their Reputation, Responsiveness, and Reliability.
Checklist for finding a builder:
Contact the Builders Association of Greater Indianapolis (www.bagi.com or 317-2136-6330) for the names of member builders. You can also ask family, friends or coworkers for recommendations.
Make sure the builder has a permanent business location and a good reputation with local banks and suppliers.
Find out how long they have been in the building business. It usually takes three to five years to establish a financially sound business. You want to make sure they will be around after the construction is complete to service any warranties.
Check out the company’s rating and if there have been any complaints filed with your local Better Business Bureau.
- Ask the builder to provide you with names of previous customers. If they won't, beware. If they do, ask the customers if they would hire the builder/remodeler again.
- Ask if you can see the builders work, both completed and in progress. Check for quality of workmanship and materials.
- Do you feel you can easily communicate with the builder? Remember you will be in close contact with them throughout the construction process and afterward as you live in your new home.
- Make sure the builder provides you with a complete and clearly written contract. The contract will benefit both of you. If you are having a new home built, get and review a copy of the home warranty and homeowner manual as well.
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